What's happening at the SSC this December. Photo includes lights and snowflakes.

To help maintain the health and well-being of the McMaster community during COVID-19, in-person services are no longer available. However, you still have access to our appointments and services. We’re offering online one-on-one appointments via phone, email, Skype, Zoom or an alternate platform that works for you.

Here’s how online appointments work:

  • Registration remains the same, but the delivery will be offered online.
  • Once you register on OSCARplus, a program coordinator will connect with you via email to set up your online appointment.

Learn about Zoom (audio/video platform):

1.     When you register for an appointment, we will provide you with a Zoom link. This link will give you direct access to the meeting — no download or account set up necessary.
2.    If using audio or video, make sure that there’s enough light and limited background noise.
3.    Introduce yourself to the host and/or participants using the text chat or audio/video functions.
4.    Check Zoom’s how-to videos for further guidance.

If you have any questions about how to access our services at this time, please email studentsuccess@mcmaster.ca.

Hours of Operation

September to April

Monday – Thursday: 9:00 a.m. – 4:30 p.m.

Friday: 9:00 a.m. – 4:00 p.m.

May to August

Monday – Thursday: 9:00 a.m. – 4:00 p.m.

Friday: 9:00 a.m. – 3:00 p.m.

SSC Appointments and Drop-ins

Academic Coach and Writing Advisor Appointments

Book an appointment with an academic coach or writing advisor on OSCARplus > Student Success Centre > Appointments > Academic Skills.

Career Drop-Ins

Our careers team is available on the online chat platform Brazen to answer your questions every Tuesday, Wednesday and Thursday, 1:30 p.m. – 4:00 p.m. Access our career drop-ins on Brazen.

Career Appointments

Book an appointment with our careers team on OSCARplus > Student Success Centre > Careers.

International Student Services (ISS) Clinics

Immigration Consultant

By appointment only (Book your appointment on OSCARplus)
Mondays and Fridays  9:00 a.m. – 4:00 p.m.

Our Immigration Consultant can answer questions about the following:

  • Study Permit Renewal
  • Off-Campus Work Permit Application
  • Post-Graduate Work Permit Application
  • Temporary Resident Visa Application (Entry Visa)
  • Permanent Residency – Immigrating to Canada
  • Other issues

For other questions, we welcome you to visit our International Student Services (ISS) website.