Let’s stay connected
Need quick answers? Try the live chat
Monday–Friday, 10:00 a.m. – 2:00 p.m. ET
Use the live chat to connect with us and get answers in real time. This is a space we created for you to ask questions, get information and chat with our staff and student staff who understand what it’s like to be in university. You can think of it as our virtual front desk. Find the “chat with us” button on any page of the website to get started.
Career drop-ins
Virtual career drop-ins: Tuesdays, 1:30 p.m. to 4:00 p.m. ET (Zoom)
- Join on Zoom, and someone from the careers team will join you when they’re available.
- The virtual meetings are offered on a first-come, first-serve basis and range from 10 to 15 minutes.
- There are options for text chat, audio or video. Let the staff member know your preference when they join.
Brought to you by the Student Success Centre (SSC) and Alumni Career Services.
In-person career drop-ins: Tuesdays, 1:30 p.m. to 4:00 p.m. ET (Gilmour Hall 110)
- Meetings are offered on a first-come, first-serve basis and are approximately 20 minutes.
International student drop-ins
In-person drop-ins
Location: International and Exchange Student Experience Hub MUSC B118
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Mondays and Thursdays: 1:30 p.m. to 4:00 p.m.
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Tuesdays and Fridays: 9:00 a.m. to 12:00 p.m.
Writing advisor drop-ins
Writing advisors are available for 10 minutes to consult on essays, reports, reflections or any other type of writing project.
Location: Writing and Academic Skills Hub (L215)
- Mondays, Tuesdays and Thursdays: 1:00 p.m. to 3:00 p.m.
Let’s connect on campus
Monday–Friday, 9:00 a.m. – 4:00 p.m. ET
- Student Success Centre, Gilmour Hall 110
- Spiritual Care and Learning Centre, McMaster University Student Centre (MUSC) 212
- SSC: International and Exchange Student Experience Hub MUSC B118
- SSC: Writing and Academic Skills Hub, Mills Library 215
Send us an email
If you have general questions related to the Student Success Centre and our services, email studentsuccess@mcmaster.ca. If you have an accommodation need for an appointment, event, meeting or workshop hosted by the Student Success Centre, please email careeraccess@mcmaster.ca. If you require any materials sent in an alternate/accessible format, please let us know.
Are you a faculty or staff member?
Contact studentsuccess@mcmaster.ca to learn about ways we can support you and help you help students. We offer customized workshops, webinars, resources and more.
LEADERSHIP TEAM
![Arlene F. Dosen](https://studentsuccess.mcmaster.ca/wp-content/uploads/2022/01/DSC06832-This-One-768x1152.jpg)
Arlene Fajutrao Dosen, B. Arts Sc., B.A., M.A. (she/her)
Executive Director and Assistant Dean, Student Success
Email: dosena@mcmaster.ca![Sean Beaudette](https://studentsuccess.mcmaster.ca/wp-content/uploads/2022/01/DSC06143-768x1152.jpg)
Sean Beaudette, M. Ed, PMP (he/him)
Associate Director (Outreach, Transition and Academic Success)
Email: beaudes@mcmaster.ca![Katherine Hesson-Bolton](https://studentsuccess.mcmaster.ca/wp-content/uploads/2019/12/IMG_0622-e1575998101529-768x768.jpg)
Katherine Hesson-Bolton
Manager, Talent Partnerships and Employer Relations
Email: hessonbk@mcmaster.ca![](https://studentsuccess.mcmaster.ca/wp-content/uploads/2023/05/ADSC07754-This-One-768x1152.jpg)
Elizabeth DiEmanuele, M.A. (she/her)
Manager, Marketing and Communications
Email: diemanei@mcmaster.ca![Jacqueline Hampshire](https://studentsuccess.mcmaster.ca/wp-content/uploads/2019/12/IMG_0858-use-this-one-e1575998210412-768x768.jpg)
Jacquie Hampshire, M. Ed (she/her)
Director, Marketing, Communications and Community Engagement
Email: hampsh@mcmaster.ca![Celeste Licorish](https://studentsuccess.mcmaster.ca/wp-content/uploads/2022/01/DSC07182-768x1152.jpg)
Celeste Licorish (she/her)
Acting Associate Director, Wilson Leadership Scholar Award (WLSA)
Email: licorisc@mcmaster.ca![Adam Moniz](https://studentsuccess.mcmaster.ca/wp-content/uploads/2022/01/DSC06816-This-One-e1695737888390-768x768.jpg)
Adam Moniz
Manager, Educational Initiatives and Assessment — First-Year Experience
Email: monizab@mcmaster.ca![Gisela Oliveira](https://studentsuccess.mcmaster.ca/wp-content/uploads/2019/12/IMG_0876-e1575998230239-768x768.jpg)
Gisela Oliveira (she/her)
Associate Director (Skill Development and International Student Support)
Email: oliveig@mcmaster.ca![Jenna Storey](https://studentsuccess.mcmaster.ca/wp-content/uploads/2019/12/IMG_0919-e1575998144655-768x768.jpg)
Jenna Storey, B.A., B. Ed. (she/her)
Manager, Educational Initiatives and Assessment – Writing and Academic Skills
Email: jenna.storey@mcmaster.caACCESS STRATEGY, ORIENTATION AND TRANSITION, ACADEMIC SKILLS
![](https://studentsuccess.mcmaster.ca/wp-content/uploads/2023/06/DSC07727-This-One-768x1152.jpg)
Colleen DeKlerk, BSc, B.Ed, M.Ed (she/her)
Academic Skills Program Coordinator
On leave
![](https://studentsuccess.mcmaster.ca/wp-content/uploads/2023/06/DSC07761-This-One-768x1152.jpg)
Jen Pearson, BHSc, MSc (they/she)
Outreach Coordinator, Equity Deserving Groups (Access Program)
Email: pearsojl@mcmaster.ca![](https://studentsuccess.mcmaster.ca/wp-content/uploads/2024/04/DSC07668-This-One-768x1152.jpg)
Ben Lee Taylor, PhD (he/him)
Academic Skills Program Coordinator (Undergraduate Writing)
Email: taylob36@mcmaster.caCAREERS, EMPLOYMENT AND EXPERIENTIAL
![](https://studentsuccess.mcmaster.ca/wp-content/uploads/2023/06/DSC07743-This-one-768x1152.jpg)
Stephanie Cognigni (she/her)
Experiential Programming and Outreach Coordinator
Email: scognig@mcmaster.caINTERNATIONAL STUDENT SERVICES AND GLOBAL OPPORTUNITIES
![Mitchell Onyedikachi Emmanuel-Kalu](https://studentsuccess.mcmaster.ca/wp-content/uploads/2022/04/DSC_0590-This-One-768x1152.jpg)
Mitchell Onyedikachi Emmanuel-Kalu, H.B.A. (he/him)
Global Experience and International Program Assistant
Email: emmanueo@mcmaster.ca![Randa Salih](https://studentsuccess.mcmaster.ca/wp-content/uploads/2022/01/DSC07130-Use-this-one-768x1152.jpg)
Randa Salih, RISIA (she/her)
Coordinator (International Undergraduate Students)
On leave
![Andrew Staples](https://studentsuccess.mcmaster.ca/wp-content/uploads/2022/01/DSC06135-3-768x1152.jpg)
Andrew Staples, M.A., BBA
Student Success Coach (International Students)
On leave
FINANCIAL WELLNESS (MAC'S MONEY CENTRE)
COMMUNICATIONS, MARKETING AND EVENTS
![Christian Braun](https://studentsuccess.mcmaster.ca/wp-content/uploads/2023/06/Christian-Braun-e1685989090791-768x769.jpg)
Christian Braun (he/him)
Multimedia Designer
On leave