Contact Us

Need quick answers? Try the live chat

Live chat hours: Monday–Thursday, 10:00 a.m. – 2:00 p.m. ET

Use the live chat to connect with us and get answers in real time. This is a space we created for you to ask questions, get information and chat with our staff and student staff. You can think of it as our virtual front desk. Find the “chat with us” button on any page of the website to get started.

Visit us on campus

Our office in Gilmour Hall 110 is currently closed for renovations — we’re excited to share our new space with you when it’s done! In the meantime, here’s where you can find us on campus.

  • Monday, Wednesday, Thursday and Friday: 9:00 a.m. – 4:00 p.m. ET
  • Tuesday: 10:00 a.m. – 4:00 p.m. ET

SSC staff are here to answer your questions and help you find the support you need.

  • International students: International student services staff are available to help in the MUSC B118 space. Feel free to drop by if you have questions. You can continue to book appointments on OSCARplus and visit the international student drop-in hours on Tuesdays, 10:30 a.m. – 12:00 p.m., and Fridays, 1:00 p.m. – 3:00 p.m. ET.

By appointment only

Limited in-person academic and career counselling appointments are available in addition to our online appointments. Book on OSCARplus.

Our drop-in appointments will continue online:

 

Send us an email

If you have general questions related to the Student Success Centre and our services, email studentsuccess@mcmaster.ca. If you have an accommodation need for an appointment, event, meeting or workshop hosted by the Student Success Centre, please email careeraccess@mcmaster.ca. Should you require any materials sent in an alternate/accessible format, please let us know.

Are you a faculty or staff member?

Contact studentsuccess@mcmaster.ca to learn about ways we can support you and help you help students. We offer customized workshops, webinars, resources and more.

LIVE CHAT (VIRTUAL FRONT DESK)

Elizabeth DiEmanuele

Name: Elizabeth DiEmanuele, M.A. (she/her)
Title: Digital Media Specialist

  • My likes: TV, reading, travelling and dogs, especially corgis
  • My super skill: connecting people through shared passions and interests
Andrea Gyamfi

Name: Andrea Gyamfi (she/her)
Title: Global and International Program Assistant

  • My likes: TV/movie analysis, reading, thrifting, travelling, fashion, the entire R&B genre
  • My super skill: citing obscure pop-culture facts, connecting students with international experiences
Rachel Nelson

Name: Rachel Nelson (she/her)
Title: Events and Communications Specialist

  • My likes: trying new foods and restaurants, watching Netflix and travelling
  • My super skill: coming up with creative and savvy ideas
Tina Robinson

Name: Tina Robinson (she/her)
Title: Assistant Program Coordinator

  • My likes: reading fantasy novels, playing video games
  • My super skill: solving puzzles
Melanie Waters

Name: Melanie Waters (she/her)
Title: Events and Communications Specialist

  • My likes: sitcoms, feeding the birds and geocaching
  • My super skill: identifying doppelgangers

MANAGEMENT

Arlene Fajutrao Dosen

Name: Arlene Fajutrao Dosen, B. Arts Sc., B.A., M.A. (she/her)
Title: Director, Student Success
Email: dosena@mcmaster.ca

Sean Beaudette

Name: Sean Beaudette, M. Ed., PMP (he/him)
Title: Manager, Archway Program
Email: beaudes@mcmaster.ca

Jacqueline Hampshire

Name: Jacqueline Hampshire (she/her)
Title: Associate Director (Communications, Marketing and Events)
Email: hampsh@mcmaster.ca

Liz Koblyk

Name: Liz Koblyk, PhD (she/her)
Title: Associate Director, Wilson Leadership Scholar Award
Email: wilsonleader@mcmaster.ca

Anna Magnotta

Name: Anna Magnotta (she/her)
Title: Manager, Employment and Experiential Learning
Email: nealean@mcmaster.ca

Gisela Oliveira

Name: Gisela Oliveira (she/her)
Title: Associate Director (Skill Development and International Student Support)
Email: oliveig@mcmaster.ca

ACADEMIC SKILLS AND TRANSITION

Michele Corbeil

Name: Michele Corbeil
Title: Orientation and Transition Program Coordinator
Email: corbeil@mcmaster.ca

Holly Corbett

Name: Holly Corbett, M.S.Ed., PhD Candidate (she/her)
Title: Academic Skills Program Coordinator
Email: writing@mcmaster.ca

Mary McCaffrey

Name: Mary McCaffery, M. Ed.
Title: Academic Skills Program Coordinator

On leave

Jenna Storey

Name: Jenna Storey, BA, B. Ed. (she/her)
Title: Academic Skills Program Coordinator
Email: jenna.storey@mcmaster.ca

ARCHWAY

Katie Fitzgerald

Name: Katie Fitzgerald (she/her)
Title: Archway Coordinator
Email: fitzgerc@mcmaster.ca

Adam Moniz

Name: Adam Moniz (he/him)
Title: Living Learning Coordinator
Email: monizab@mcmaster.ca

Kyle Faiczak

Name: Kyle Faiczak (he/him)
Title: Archway Coach
Email: faiczakk@mcmaster.ca

Nicole Kim

Name: Nicole Kim, BHSc (she/her)
Title: Archway Coach
Email: kimn23@mcmaster.ca

Jeremy Sewnauth

Name: Jeremy Sewnauth, BSc (he/him)
Title: Archway Coach
Email: sewnautj@mcmaster.ca

Heather Smith

Name: Heather Smith, BA (she/her)
Title: Archway Coach
Email: smithh12@mcmaster.ca

CAREERS AND EMPLOYMENT

Kerri Latham

Name: Kerri Latham, M. Ed. (she/her)
Title: Lead Counsellor
Email: lathamk@mcmaster.ca

Ann Andree-Wiebe

Name: Ann Andree-Wiebe, M. Ed., RP (she/her)
Title: Career Counsellor
Email: andreewa@mcmaster.ca

Stephanie Cognigni

Name: Stephanie Cognigni (she/her)
Title: Experiential Program Outreach Coordinator
Email: scognig@mcmaster.ca

Teresa Finelli

Name: Teresa Finelli (she/her)
Title: Recruitment Coordinator
Email: tfinell@mcmaster.ca

Katherine Hesson-Bolton

Name: Katherine Hesson-Bolton
Title: Diversity Employment Coordinator
Email: hessonbk@mcmaster.ca

Winnie F. Jiang

Name: Winnie F. Jiang
Title: Career Development Practitioner
Email: jiangf1@mcmaster.ca

Tanya Kett

Name: Tanya Kett, M. Ed., CDP, CPC (she/her)
Title: Career Counsellor
Email: kett@mcmaster.ca

Jillian Perkins-Marsh

Name: Jillian Perkins-Marsh, M. Ed. (she/her)
Title: Alumni Career Counsellor
Email: perkinsj@mcmaster.ca

Tina Robinson

Name: Tina Robinson (she/her)
Title: Assistant Program Coordinator
Email: robinstm@mcmaster.ca

INTERNATIONAL STUDENT SUPPORT SERVICES

Ana Pereira

Name: Ana Pereira
Title: Lead Coordinator, International Students

On leave

Charrissa Hu

Name: Charissa Hu (She/her), Regulated International Student Immigration Advisor (RISIA)
Title: Immigration and Mobility Advisor
Email: hu98@mcmaster.ca

Randa Salih

Name: Randa Salih (she/her)
Title: Coordinator, International Undergraduate Students
Email: salihr1@mcmaster.ca

Andrew Staples

Name: Andrew Staples, M.A., BBA
Title: Student Success Coach (International Students)
Email: staplesa@mcmaster.ca

GLOBAL OPPORTUNITIES

Andrea Gyamfi

Name: Andrea Gyamfi (she/her)
Title: Global and International Program Assistant
Email: gyamfia@mcmaster.ca

Francesca Hernandez Weinerth

Name: Francesca Hernandez Weinerth, M.A.
Title: Global Experience Coordinator
Email: hernaf2@mcmaster.ca

Jenna Levi

Name: Jenna Levi, M.A. (she/her)
Title: Education Abroad Coordinator
Email: levij@mcmaster.ca

COMMUNICATIONS, MARKETING AND EVENTS

Christian Braun

Name: Christian Braun (he/him)
Title: Multimedia Specialist
Email: brauncr2@mcmaster.ca

Elizabeth DiEmanuele

Name: Elizabeth DiEmanuele, M.A. (she/her)
Title: Digital Media Specialist
Email: diemanei@mcmaster.ca

Ashley Fink

Name: Ashley Fink (she/her)
Title: Web and Graphic Designer (Student Success Centre and Student Accessibility Services)
Email: finka1@mcmaster.ca

Jeffrey Low

Name: Jeffrey Low (he/him)
Title: Communications Coordinator
Email: lowj5@mcmaster.ca

Catherine Martin

Name: Catherine Martin (she/her)
Title: Events and Communications Specialist

On leave

Rachel Nelson

Name: Rachel Nelson (she/her)
Title: Events and Communications Specialist
Email: nelsonrm@mcmaster.ca

Melanie Waters

Name: Melanie Waters (she/her)
Title: Events and Communications Specialist
Email: waterm3@mcmaster.ca