Contact Us
Need quick answers? Try the live chat
Live chat hours: Monday–Thursday, 10:00 a.m. – 2:00 p.m. ET
Use the live chat to connect with us and get answers in real time. This is a space we created for you to ask questions, get information and chat with our staff and student staff. You can think of it as our virtual front desk. Find the “chat with us” button on any page of the website to get started.
Visit us on campus
Our office in Gilmour Hall 110 is currently closed for renovations — we’re excited to share our new space with you when it’s done! In the meantime, here’s where you can find us on campus.
- Monday, Wednesday, Thursday and Friday: 9:00 a.m. – 4:00 p.m. ET
- Tuesday: 10:00 a.m. – 4:00 p.m. ET
SSC staff are here to answer your questions and help you find the support you need.
- International students: International student services staff are available to help in the MUSC B118 space. Feel free to drop by if you have questions. You can continue to book appointments on OSCARplus and visit the international student drop-in hours on Tuesdays, 10:30 a.m. – 12:00 p.m., and Fridays, 1:00 p.m. – 3:00 p.m. ET.
By appointment only
Limited in-person academic and career counselling appointments are available in addition to our online appointments. Book on OSCARplus.
Our drop-in appointments will continue online:
Send us an email
If you have general questions related to the Student Success Centre and our services, email studentsuccess@mcmaster.ca. If you have an accommodation need for an appointment, event, meeting or workshop hosted by the Student Success Centre, please email careeraccess@mcmaster.ca. Should you require any materials sent in an alternate/accessible format, please let us know.
Are you a faculty or staff member?
Contact studentsuccess@mcmaster.ca to learn about ways we can support you and help you help students. We offer customized workshops, webinars, resources and more.
LIVE CHAT (VIRTUAL FRONT DESK)
Name: Elizabeth DiEmanuele, M.A. (she/her)
Title: Digital Media Specialist
- My likes: TV, reading, travelling and dogs, especially corgis
- My super skill: connecting people through shared passions and interests
Name: Andrea Gyamfi (she/her)
Title: Global and International Program Assistant
- My likes: TV/movie analysis, reading, thrifting, travelling, fashion, the entire R&B genre
- My super skill: citing obscure pop-culture facts, connecting students with international experiences
Name: Rachel Nelson (she/her)
Title: Events and Communications Specialist
- My likes: trying new foods and restaurants, watching Netflix and travelling
- My super skill: coming up with creative and savvy ideas
Name: Tina Robinson (she/her)
Title: Assistant Program Coordinator
- My likes: reading fantasy novels, playing video games
- My super skill: solving puzzles
Name: Melanie Waters (she/her)
Title: Events and Communications Specialist
- My likes: sitcoms, feeding the birds and geocaching
- My super skill: identifying doppelgangers
MANAGEMENT
Name: Arlene Fajutrao Dosen, B. Arts Sc., B.A., M.A. (she/her)
Title: Director, Student Success
Email: dosena@mcmaster.ca
Name: Sean Beaudette, M. Ed., PMP (he/him)
Title: Manager, Archway Program
Email: beaudes@mcmaster.ca
Name: Jacqueline Hampshire (she/her)
Title: Associate Director (Communications, Marketing and Events)
Email: hampsh@mcmaster.ca
Name: Liz Koblyk, PhD (she/her)
Title: Associate Director, Wilson Leadership Scholar Award
Email: wilsonleader@mcmaster.ca
Name: Anna Magnotta (she/her)
Title: Manager, Employment and Experiential Learning
Email: nealean@mcmaster.ca
Name: Gisela Oliveira (she/her)
Title: Associate Director (Skill Development and International Student Support)
Email: oliveig@mcmaster.ca
ACADEMIC SKILLS AND TRANSITION
Name: Michele Corbeil
Title: Orientation and Transition Program Coordinator
Email: corbeil@mcmaster.ca
Name: Holly Corbett, M.S.Ed., PhD Candidate (she/her)
Title: Academic Skills Program Coordinator
Email: writing@mcmaster.ca
Name: Mary McCaffery, M. Ed.
Title: Academic Skills Program Coordinator
On leave
Name: Jenna Storey, BA, B. Ed. (she/her)
Title: Academic Skills Program Coordinator
Email: jenna.storey@mcmaster.ca
ARCHWAY
Name: Katie Fitzgerald (she/her)
Title: Archway Coordinator
Email: fitzgerc@mcmaster.ca
Name: Adam Moniz (he/him)
Title: Living Learning Coordinator
Email: monizab@mcmaster.ca
Name: Kyle Faiczak (he/him)
Title: Archway Coach
Email: faiczakk@mcmaster.ca
Name: Nicole Kim, BHSc (she/her)
Title: Archway Coach
Email: kimn23@mcmaster.ca
Name: Jeremy Sewnauth, BSc (he/him)
Title: Archway Coach
Email: sewnautj@mcmaster.ca
Name: Heather Smith, BA (she/her)
Title: Archway Coach
Email: smithh12@mcmaster.ca
CAREERS AND EMPLOYMENT
Name: Kerri Latham, M. Ed. (she/her)
Title: Lead Counsellor
Email: lathamk@mcmaster.ca
Name: Ann Andree-Wiebe, M. Ed., RP (she/her)
Title: Career Counsellor
Email: andreewa@mcmaster.ca
Name: Stephanie Cognigni (she/her)
Title: Experiential Program Outreach Coordinator
Email: scognig@mcmaster.ca
Name: Teresa Finelli (she/her)
Title: Recruitment Coordinator
Email: tfinell@mcmaster.ca
Name: Katherine Hesson-Bolton
Title: Diversity Employment Coordinator
Email: hessonbk@mcmaster.ca
Name: Winnie F. Jiang
Title: Career Development Practitioner
Email: jiangf1@mcmaster.ca
Name: Tanya Kett, M. Ed., CDP, CPC (she/her)
Title: Career Counsellor
Email: kett@mcmaster.ca
Name: Jillian Perkins-Marsh, M. Ed. (she/her)
Title: Alumni Career Counsellor
Email: perkinsj@mcmaster.ca
Name: Tina Robinson (she/her)
Title: Assistant Program Coordinator
Email: robinstm@mcmaster.ca
INTERNATIONAL STUDENT SUPPORT SERVICES
Name: Ana Pereira
Title: Lead Coordinator, International Students
On leave
Name: Charissa Hu (She/her), Regulated International Student Immigration Advisor (RISIA)
Title: Immigration and Mobility Advisor
Email: hu98@mcmaster.ca
Name: Randa Salih (she/her)
Title: Coordinator, International Undergraduate Students
Email: salihr1@mcmaster.ca
Name: Andrew Staples, M.A., BBA
Title: Student Success Coach (International Students)
Email: staplesa@mcmaster.ca
GLOBAL OPPORTUNITIES
Name: Andrea Gyamfi (she/her)
Title: Global and International Program Assistant
Email: gyamfia@mcmaster.ca
Name: Francesca Hernandez Weinerth, M.A.
Title: Global Experience Coordinator
Email: hernaf2@mcmaster.ca
Name: Jenna Levi, M.A. (she/her)
Title: Education Abroad Coordinator
Email: levij@mcmaster.ca
COMMUNICATIONS, MARKETING AND EVENTS
Name: Christian Braun (he/him)
Title: Multimedia Specialist
Email: brauncr2@mcmaster.ca
Name: Elizabeth DiEmanuele, M.A. (she/her)
Title: Digital Media Specialist
Email: diemanei@mcmaster.ca
Name: Ashley Fink (she/her)
Title: Web and Graphic Designer (Student Success Centre and Student Accessibility Services)
Email: finka1@mcmaster.ca
Name: Jeffrey Low (he/him)
Title: Communications Coordinator
Email: lowj5@mcmaster.ca
Name: Catherine Martin (she/her)
Title: Events and Communications Specialist
On leave
Name: Rachel Nelson (she/her)
Title: Events and Communications Specialist
Email: nelsonrm@mcmaster.ca
Name: Melanie Waters (she/her)
Title: Events and Communications Specialist
Email: waterm3@mcmaster.ca
