Let’s stay connected
Need quick answers? Try the live chat
Monday–Friday, 10:00 a.m. – 2:00 p.m. ET
Use the live chat to connect with us and get answers in real time. This is a space we created for you to ask questions, get information and chat with our staff and student staff who understand what it’s like to be in university. You can think of it as our virtual front desk. Find the “chat with us” button on any page of the website to get started.
Virtual career drop-ins
Tuesdays, Wednesdays and Thursdays, 1:30 p.m. – 4:00 p.m. ET
Check in with us to get support and get answers to your questions. Our careers team is available online for short, 10–15-minute meetings where you can get answers about careers, further education or anything employment-related.
International student drop-ins
- Tuesdays, 10:30 a.m. – 1:30 p.m. ET
- Thursdays, 1:30 p.m. – 3:30 p.m. ET
Get drop-in, one-on-one guidance from the international student services team. Have quick online text chats (10–15 minutes) and get answers to your general questions about international student support.
Let’s connect on campus
Monday–Friday, 9:00 a.m. – 4:00 p.m. ET
- Student Success Centre, Gilmour Hall 110
- Spiritual Care and Learning Centre, McMaster University Student Centre (MUSC) 212
- SSC: Career and Experiential Lounge, McMaster University Student Centre (MUSC) B118
- SSC: Writing and Academic Skills Hub, Mills Library 213
Send us an email
If you have general questions related to the Student Success Centre and our services, email studentsuccess@mcmaster.ca. If you have an accommodation need for an appointment, event, meeting or workshop hosted by the Student Success Centre, please email careeraccess@mcmaster.ca. If you require any materials sent in an alternate/accessible format, please let us know.
Are you a faculty or staff member?
Contact studentsuccess@mcmaster.ca to learn about ways we can support you and help you help students. We offer customized workshops, webinars, resources and more.
LEADERSHIP TEAM
Arlene Fajutrao Dosen, B. Arts Sc., B.A., M.A. (she/her)
Director, Student Success
Email: dosena@mcmaster.ca
Sean Beaudette, M. Ed, PMP (he/him)
Associate Director (Outreach, Transition and Academic Success)
Email: beaudes@mcmaster.ca
Andy Crowell
Director (Spiritual Care and Learning Centre), Ecumenical Chaplain
Email: crowella@mcmaster.ca
Jacqueline Hampshire, M. Ed (she/her)
Associate Director (Communications, Marketing and Events)
Email: hampsh@mcmaster.ca
Liz Koblyk, PhD (she/her)
Associate Director (Wilson Leadership Scholar Award)
Email: wilsonleader@mcmaster.ca
Gisela Oliveira (she/her)
Associate Director (Skill Development and International Student Support)
Email: oliveig@mcmaster.caACCESS STRATEGY, ORIENTATION AND TRANSITION, ACADEMIC SKILLS
Michele Corbeil
Orientation and Transition Program Coordinator
On leave
Holly Corbett, M. Ed., PhD Candidate (she/her)
Academic Skills Program Coordinator
On leave
Jenna Storey, B.A., B. Ed. (she/her)
Academic Skills Program Coordinator
Email: jenna.storey@mcmaster.caCAREERS, EMPLOYMENT AND EXPERIENTIAL
COMMUNICATIONS, MARKETING AND EVENTS
Ashley Fink (she/her)
Web and Graphic Designer (Student Success Centre and Student Accessibility Services)
Email: finka1@mcmaster.ca
Catherine Martin (she/her)
Events and Communications Specialist
On leave
Rachel Nelson (she/her)
Events and Communications Specialist
On leave
Madeline Parr, H.B.A. (she/her)
Student Relations and Office Operations Coordinator
Email: parrm@mcmaster.ca
INTERNATIONAL STUDENT SERVICES AND GLOBAL OPPORTUNITIES
Mitchell Onyedikachi Emmanuel-Kalu, H.B.A. (he/him)
Global Experience and International Program Assistant
Email: emmanueo@mcmaster.ca
Jenna Levi, M.A. (she/her)
Education Abroad Coordinator
On leave
