Contact Us

If you have general questions related to the Student Success Centre and our services, email studentsuccess@mcmaster.ca. If you have an accommodation need for any appointment, event, meeting or workshop hosted by the Student Success Centre, please email careeraccess@mcmaster.ca. Should you require any materials sent in an alternate/accessible format, please advise.

Live chat hours

May to August

  • Monday–Thursday: 10:00 a.m. – 2:00 p.m.

September to April

  • Monday–Friday: 10:00 a.m. – 2:00 p.m.

Meet the Live Chat team

Shania Atcha

Name: Shania Atcha (she/her)
Title: Communications Assistant

  • My likes: gardening, baking/cooking, nature adventures, trying new foods, spending time with family and friends
  • My super skill: excellent gift-giver, connecting with students, planning fun events
Elizabeth DiEmanuele

Name: Elizabeth DiEmanuele, MA. (she/her)
Title: Digital Media Specialist

  • My likes: TV, reading, travelling and dogs, especially corgis
  • My super skill: connecting people through shared passions and interests
Andrea Gyamfi

Name: Andrea Gyamfi (she/her)
Title: Global and International Program Assistant

  • My likes: TV/movie analysis, reading, thrifting, travelling, fashion, the entire R&B genre
  • My super skill: citing obscure pop-culture facts, connecting students with international experiences
Catherine Martin

Name: Catherine Martin (she/her)
Title: Events and Communications Specialist

  • My likes: swimming, drawing and fresh baguettes
  • My super skill: rhyming
Rachel Nelson

Name: Rachel Nelson (she/her)
Title: Events and Communications Specialist

  • My likes: trying new foods and restaurants, watching Netflix and travelling
  • My super skill: coming up with creative and savvy ideas
Tina Robinson

Name: Tina Robinson (she/her)
Title: Assistant Program Coordinator

  • My likes: reading fantasy novels, playing video games
  • My super skill: solving puzzles
Melanie Waters

Name: Melanie Waters (she/her)
Title: Events and Communications Specialist

  • My likes: sitcoms, feeding the birds and geocaching
  • My super skill: identifying doppelgangers

MEET THE SSC STAFF