Contact Us
Let’s stay connected
Need quick answers? Try the live chat
Monday–Friday, 10:00 a.m. – 2:00 p.m. ET
Use the live chat to connect with us and get answers in real time. This is a space we created for you to ask questions, get information and chat with our staff and student staff who understand what it’s like to be in university. You can think of it as our virtual front desk. Find the “chat with us” button on any page of the website to get started.
Virtual career drop-ins
Tuesday, Wednesday and Thursday, 1:30 p.m. – 4:00 p.m. ET
Check in with us to get support and get answers to your questions. Our careers team is available online for short, 10–15-minute meetings where you can get answers about careers, further education or anything employment-related.
International student drop-ins
Monday, Wednesday and Friday, 10:00 a.m. – 2:00 p.m. ET
Get drop-in, one-on-one guidance from the international student services team. Have quick online text chats (10–15 minutes) and get answers to your general questions about international student support.
Let’s connect on campus
Monday–Friday, 9:00 a.m. – 4:00 p.m. ET
- Gilmour Hall 110
- McMaster University Student Centre (MUSC) B118
- Mills Library 213 (by appointment only, book on OSCARplus)
Send us an email
If you have general questions related to the Student Success Centre and our services, email studentsuccess@mcmaster.ca. If you have an accommodation need for an appointment, event, meeting or workshop hosted by the Student Success Centre, please email careeraccess@mcmaster.ca. If you require any materials sent in an alternate/accessible format, please let us know.
Are you a faculty or staff member?
Contact studentsuccess@mcmaster.ca to learn about ways we can support you and help you help students. We offer customized workshops, webinars, resources and more.
MANAGEMENT
Name: Arlene Fajutrao Dosen, B. Arts Sc., B.A., M.A. (she/her)
Title: Director, Student Success
Email: dosena@mcmaster.ca
Name: Sean Beaudette, M. Ed., PMP (he/him)
Title: Manager, Archway Program
Email: beaudes@mcmaster.ca
Name: Jacqueline Hampshire (she/her)
Title: Associate Director (Communications, Marketing and Events)
Email: hampsh@mcmaster.ca
Name: Liz Koblyk, PhD (she/her)
Title: Associate Director, Wilson Leadership Scholar Award
Email: wilsonleader@mcmaster.ca
Name: Anna Magnotta (she/her)
Title: Manager, Employment and Experiential Learning
Email: nealean@mcmaster.ca
Name: Gisela Oliveira (she/her)
Title: Associate Director (Skill Development and International Student Support)
Email: oliveig@mcmaster.ca
ACADEMIC SKILLS AND TRANSITION
Name: Michele Corbeil
Title: Orientation and Transition Program Coordinator
Email: corbeil@mcmaster.ca
Name: Holly Corbett, M.S.Ed., PhD Candidate (she/her)
Title: Academic Skills Program Coordinator
Email: writing@mcmaster.ca
Name: Mary McCaffery, M. Ed.
Title: Academic Skills Program Coordinator
Email: mccafm1@mcmaster.ca
Name: Jenna Storey, BA, B. Ed. (she/her)
Title: Academic Skills Program Coordinator
Email: jenna.storey@mcmaster.ca
ARCHWAY
Name: Katie Fitzgerald (she/her)
Title: Archway Coordinator
Email: fitzgerc@mcmaster.ca
Name: Adam Moniz (he/him)
Title: Living Learning Coordinator
Email: monizab@mcmaster.ca
Name: Kyle Faiczak (he/him)
Title: Archway Coach
Email: faiczakk@mcmaster.ca
Name: Nicole Kim, BHSc (she/her)
Title: Archway Coach
Email: kimn23@mcmaster.ca
Name: Jeremy Sewnauth, BSc (he/him)
Title: Archway Coach
Email: sewnautj@mcmaster.ca
Name: Heather Smith, BA (she/her)
Title: Archway Coach
Email: smithh12@mcmaster.ca
CAREERS AND EMPLOYMENT
Name: Kerri Latham, M. Ed. (she/her)
Title: Lead Counsellor
Email: lathamk@mcmaster.ca
Name: Ann Andree-Wiebe, M. Ed., RP (she/her)
Title: Career Counsellor
Email: andreewa@mcmaster.ca
Name: Stephanie Cognigni (she/her)
Title: Experiential Program Outreach Coordinator
Email: scognig@mcmaster.ca
Name: Teresa Finelli (she/her)
Title: Recruitment Coordinator
Email: tfinell@mcmaster.ca
Name: Katherine Hesson-Bolton
Title: Diversity Employment Coordinator
Email: hessonbk@mcmaster.ca
Name: Winnie F. Jiang
Title: Career Development Practitioner
Email: jiangf1@mcmaster.ca
Name: Tanya Kett, M. Ed., CDP, CPC (she/her)
Title: Career Counsellor
Email: kett@mcmaster.ca
Name: Jillian Perkins-Marsh, M. Ed. (she/her)
Title: Alumni Career Counsellor
Email: perkinsj@mcmaster.ca
Name: Tina Robinson (she/her)
Title: Assistant Program Coordinator
Email: robinstm@mcmaster.ca
INTERNATIONAL STUDENT SUPPORT SERVICES
Name: Ana Pereira
Title: Lead Coordinator, International Students
On leave
Name: Charissa Hu (She/her), Regulated International Student Immigration Advisor (RISIA)
Title: Immigration and Mobility Advisor
Email: hu98@mcmaster.ca
Name: Randa Salih (she/her)
Title: Coordinator, International Undergraduate Students
Email: salihr1@mcmaster.ca
Name: Andrew Staples, M.A., BBA
Title: Student Success Coach (International Students)
Email: staplesa@mcmaster.ca
GLOBAL OPPORTUNITIES
Name: Andrea Gyamfi (she/her)
Title: Global and International Program Assistant
Email: gyamfia@mcmaster.ca
Name: Francesca Hernandez Weinerth, M.A. (she/her)
Title: Global Experience Coordinator
Email: hernaf2@mcmaster.ca
Name: Jenna Levi, M.A. (she/her)
Title: Education Abroad Coordinator
Email: levij@mcmaster.ca
COMMUNICATIONS, MARKETING AND EVENTS
Name: Christian Braun (he/him)
Title: Multimedia Specialist
Email: brauncr2@mcmaster.ca
Name: Elizabeth DiEmanuele, M.A. (she/her)
Title: Digital Media Specialist
Email: diemanei@mcmaster.ca
Name: Ashley Fink (she/her)
Title: Web and Graphic Designer (Student Success Centre and Student Accessibility Services)
Email: finka1@mcmaster.ca
Name: Jeffrey Low (he/him)
Title: Marketing and Communications Strategist
Email: lowj5@mcmaster.ca
Name: Catherine Martin (she/her)
Title: Events and Communications Specialist
On leave
Name: Rachel Nelson (she/her)
Title: Events and Communications Specialist
Email: nelsonrm@mcmaster.ca
Name: Melanie Waters (she/her)
Title: Events and Communications Specialist
Email: waterm3@mcmaster.ca
