Contact Us
Virtual hours of operation
May to August
- Monday–Thursday: 9:00 a.m. – 4:00 p.m.
- Friday: 9:00 a.m. – 3:00 p.m.
September to April
- Monday–Thursday: 9:00 a.m. – 4:30 p.m.
- Friday: 9:00 a.m. – 4:00 p.m.
If you have general questions related to the Student Success Centre and our services, email studentsuccess@mcmaster.ca. If you have an accommodation need for any appointment, event, meeting or workshop hosted by the Student Success Centre, please email careeraccess@mcmaster.ca. Should you require any materials sent in an alternate/accessible format, please advise.
Front Desk Live Chat hours
- Monday–Friday: 10:00 a.m. – 2:00 p.m.
Meet the Live Chat team

Name: Nyota Kabika (Social Sciences, fourth year)
Title: SSC Student Staff
- My likes: watching Netflix, spending time with friends and online shopping
- My super skill: getting around campus (knowing where buildings are located)

Name: Alphonse Mwitenamwe (Social Sciences, third year)
Title: SSC Student Staff
- My likes: watching movies, playing soccer and listening to music
- My super skill: knowing important services for students on campus

Name: Maryam Rehman (Social Sciences, third year)
Title: SSC Student Staff
- My likes: cooking new recipes, cleaning and organizing, watching Korean dramas
- My super skill: knowing how to direct students based on their needs

Name: Andrea Gyamfi
Title: Global and International Program Assistant
- My likes: TV/movie analysis, reading, thrifting, travelling, fashion, the entire R&B genre
- My super skill: citing obscure pop-culture facts, connecting students with international experiences

Name: Catherine Martin
Title: Events and Communications Specialist
- My likes: swimming, drawing and fresh baguettes
- My super skill: rhyming

Name: Rachel Nelson
Title: Events and Communications Specialist
- My likes: trying new foods and restaurants, watching Netflix and travelling
- My super skill: coming up with creative and savvy ideas

Name: Melanie Waters
Title: Events and Communications Specialist
- My likes: sitcoms, feeding the birds and geocaching
- My super skill: identifying people’s doppelganger