International Student Services

Our model

International Student Services is a division of the Student Success Centre that provides additional services and programs for international undergraduate, visiting and exchange students at McMaster University. In 2021, McMaster was ranked number 69 by the Times Higher Education (THE) World University Rankings, and number 14 in the world in THE’s University Impact Rankings based on the United Nations’ Sustainable Development Goals (SDGs).

International students are a valued part of our community. We encourage you to explore these services, as well as our other services through the Student Success Centre. If you’re unsure where to get support for your specific concerns, check out our success coaching services.

Monday, Wednesday and Friday, 10:00 a.m. – 2:00 p.m. ET

Get drop-in, one-on-one guidance from the international student services team. Have quick online text chats (10–15 minutes) and get answers to your general questions about international student support.

All new and returning international undergraduate students are required to sign up for the iCent app. This ensures that we have the proper information to support you and help you make the most of your time at McMaster.

  1. Download the iCent app (available at the Apple Store and Google Play Store). If you’re unable to download the app, visit the iCent web version.
  2. Select “Canada” as your institution country.
  3. Select “McMaster Undergrad Programs” as your institution name.
  4. Follow the “email and PIN” button.
  5. Enter your McMaster ( email ID. You will receive an email with a secured PIN to log in.
  6. Enter the secured PIN and go to “continue.”

Note: Contact if you need to reactivate your existing account.


Our Services

Join us for our summer webinar series to learn everything you need to know about getting ready for university life in Canada.

Learn about the webinars